The following policies relate to our Online/E-commerce Transactions
ALBE Solutions UK are a UK based manufacturing / trading company specialising in
the Commercial Cleaning Chemicals and associated products for sale to Commercial
customers via mail order and a network of approved Distributors.
Our standard Trading Currency is £ GB Pound Sterling. Other currencies considered
Delivery Policy & Costs
For mail order sales we utilise the services of third party courier companies to
deliver our goods. The average time frame for delivery is 3-4 days from date of payment.
Our standard delivery costs are;
£4.00 up to 1kg/1ltr
£8.00 up to 5kg/5ltr
£15.00 up to 25kg/25ltr
Exact cost per item is highlighted on the transaction process.
Prices re available on application for weights over and above these standard weights.
These terms and standard delivery costs quoted are for Mainland UK ONLY. Prices and
terms outside the UK mainland available on request. We comply to International Trading
Policies with regard to exporting products to countries out of the UK mainland.
If for any reason you are unhappy with your purchase you can return it to us in its
original condition (with bottle seal intact and in it’s original packaging) within
14 days of the date you received the item and we will issue a full refund for the
price you paid for the item (original delivery and return delivery costs, wherever
made by our company, will still be payable by the customer). You can expect a refund
in the same form of payment originally used for the purchase within 5 days of our
receiving your return. If you require an exchange, please contact our customer services
department on 08444 100 911 or on email at firstname.lastname@example.org
We replace all damaged goods on receipt of the original damaged goods returned along
with the cost of the return postage within 14 days of the date of sale. Please notify
us within 3 days via email at email@example.com or telephone our
customer services department on 08444 100 911
Customer Services Guarantee
We sincerely value every order placed by our loyal client base and firmly believe
that our lively-hood depends on our ability to deliver 1st class products and services.
To this end we take client comments and complaints very seriously and will act to
resolve any product or service dispute.
If you have a complaint on any aspect of our products or services, please write to
us in the first instance either via email to firstname.lastname@example.org via
telephone to our customer services department on 08444 100 911 or in writing to;
Customer Services Dept.,
ALBE Solutions UK,
Taylor Lane Industrial Estate,
We accept and process the following forms of payment;
Telephone / Fax / Email. These transactions are processed using PayPal Virtual Terminal
Private and Business Cheques
UK Postal Orders
What we do with your information
Any personal information we collect from this website will be used in accordance
with the Data Protection Act 1998 and other applicable laws. The details we collect
will be used:
1. To process your order, to provide after sales service (we may pass your details
to another organisation to supply/deliver products or services you have purchased
and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our
other products and services. In such a case you will be offered the option to opt
in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative
purposes. We may use third parties to carry out certain activities, such as processing
and sorting data, monitoring how customers use the Website and issuing our e-mails
for us. Third parties will not be allowed to use your personal information for their
You have the right to request a copy of any information that we currently hold about
you. In order to receive such information please send your contact details including
address and payment of £10 to cover administration expenses to the following address: