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LOOKING FOR

SCREENWASH /

DEICER ???

click here

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Voted BEST BUY TFR by  COMPARISON SITE

www.traffic-film-remover.co.uk

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0845 8622 911

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Internal Website Links

Home

Chemicals

Trial Offer

Equipment

 

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The following policies relate to our Online/E-commerce Transactions

 

Business Description

ALBE Solutions UK are a UK based manufacturing / trading company specialising in the Commercial Cleaning Chemicals and associated products for sale to Commercial customers via mail order and a network of approved Distributors.

 

Currency Denomination

Our standard Trading Currency is £ GB Pound Sterling. Other currencies considered on request.

 

Delivery Policy & Costs

For mail order sales we utilise the services of third party courier companies to deliver our goods. The average time frame for delivery is 3-4 days from date of payment.

 

Our standard delivery costs are;

£4.00 up to 1kg/1ltr

£8.00 up to 5kg/5ltr

£15.00 up to 25kg/25ltr

Exact cost per item is highlighted on the transaction process.

Prices re available on application for weights over and above these standard weights.

 

Delivery Zones

These terms and standard delivery costs quoted are for Mainland UK ONLY. Prices and terms outside the UK mainland available on request. We comply to International Trading Policies with regard to exporting products to countries out of the UK mainland.

 

Order Tracking

You can track your order online by emailing us at order-tracking@albe-solutions.co.uk quoting your name and post code or order reference number.

 

Returns, Refunds and Cancellation Policy

Returns

If for any reason you are unhappy with your purchase you can return it to us in its original condition (with bottle seal intact and in it’s original packaging) within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by our company, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please contact our customer services department on 08444 100 911 or on email at exchange@albe-solutions.co.uk

 

Damaged Goods

We replace all damaged goods on receipt of the original damaged goods returned along with the cost of the return postage within 14 days of the date of sale. Please notify us within 3 days via email at damaged-goods@albe-solutions.co.uk or telephone our customer services department on 08444 100 911

 

Customer Services Guarantee

We sincerely value every order placed by our loyal client base and firmly believe that our lively-hood depends on our ability to deliver 1st class products and services.

To this end we take client comments and complaints very seriously and will act to resolve any product or service dispute.

 

If you have a complaint on any aspect of our products or services, please write to us in the first instance either via email to complaints@albe-solutions.co.uk via telephone to our customer services department on 08444 100 911 or in writing to;

 

Customer Services Dept.,

ALBE Solutions UK,

Denby House,

Taylor Lane Industrial Estate,

Loscoe, Heanor,

Derbyshire,

DE75 7TA

 

Payment

We accept and process the following forms of payment;

Online - Paypal & Paypal Credit / Debit Card Transactions

Telephone / Fax / Email. These transactions are processed using PayPal Virtual Terminal Transaction

Private and Business Cheques

UK Postal Orders

 

Privacy Policy

Customer Data

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

 

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

 

  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

 

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

 

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

 

Privacy

ALBE Solutions UK,

Denby House,

Taylor Lane Industrial Estate,

Loscoe, Heanor,

Derbyshire,

DE75 7TA